At Oleolekita, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Oleolekita. This policy explains our privacy practices for Oleolekita.com (which we’ll refer to as the "Site"), Oleolekita Payments, Oleolekita’s public Application Programme Interface (the “API”), and our other services provided by Oleolekita.  We'll refer to the Site, Oleolekita Payments, the API, and our other services as the "Services". This policy does not apply to the practices of third parties.

Our Privacy Policy

We process your personal information to run our business and provide our users with the Services. By accepting our Terms and Conditions, you confirm that you have read and understood this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services.  Oleolekitas’ Term of Use requires all account owners (yes, you our buyers) to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use Oleolekita's Services only if they have permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use the Services. You are responsible for any and all account activity conducted by a minor on your account.

By using the Services, you acknowledge that Oleolekita will use your information to grow to enable us to send the items you bought and to grow the business. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside.

Information Collected or Received

In the course of providing our Services, we collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following sources: directly from you, from forms you complete or during registration; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services; from our artists/artisans that help provide Oleolekita services you may interact with, and from our third-party advertising and marketing partners. Often, you choose what information to provide, but sometimes we require certain information to provide you the Services. Oleolekita uses the personal information it receives and collects in accordance with the purposes described in this policy.

You can also choose to provide information to a third party via Oleolekita’s API. While users of Oleolekita’s API are required to follow Oleolekita’s API, including having appropriate privacy and security controls, Oleolekita does not have a direct partner relationship with these third parties and their processing of information is subject to their own privacy policies. You should understand the privacy and security practices of any third party before you share information with them.

Registration, Account Setup, Service Usage: In order to use the Services, you will need to submit valid personal details. If you register, you will need to submit a name associated with your account. You need to provide this information to enable us to provide you with the Services. Additional information, such as billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. For example, we need a physical postal address if you are buying something on the Site for delivery.

As an Oleolekita artist/artisan, if you choose to use our service, Oleolekita requires your full name, bank account information, credit card information, and/or other proof of identification in order to verify your identity, provide this service to you, and comply with applicable law. For both buyers and artists/artisans, Oleolekita requires this information from you in order to provide you with the Services.  We may store credit card information for both billing and payment purposes. To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information, such as a correct response to a question, a password, or a passcode.  In order to use certain products or services on Oleolekita, you may be required to complete an application; information that you submit through the application process will not be displayed publicly and will only be used internally by Oleolekita and its service providers unless otherwise specified.

Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity.

Automated Information: Oleolekita automatically receives and records information from your browser or your mobile device when you visit the Site or use certain features of the Services, such as your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. Oleolekita may also receive similar information (like, for example, IP addresses and actions taken on the device) provided by a connected Internet of Things devices such as a voice-activated assistant or Smart TV. We may combine this information from your browser or your mobile device with other information that we or our advertising or marketing partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalised experience for members and visitors.

Data from Oleolekita Vendors: We also receive information from our artists/artisans about you. This information can include customer service interactions, payments information, delivery information, and information.

Request for Data Deletion 

You are free to request for having your data and personal details to be deleted from our records at any time. Send us your request through our Messager Chat Box on our website and provide us with your email address or name you registered.  

Messages from Oleolekita

On occasion, Oleolekita will need to contact you. Primarily, these messages are delivered by email for a variety of reasons, including marketing, transactions, and service update purposes. Every account is required to keep a valid email address on file to receive messages. Oleolekita may also contact you by telephone to provide member support or for transaction-related purposes. Additionally, and with your consent where required by applicable law, Oleolekita may send you an SMS (or similar) message or reach out to you by telephone, in order to provide you with customer support, for research or feedback, or to provide you with information about products and features that you may find of interest.

Information Uses, Sharing, & Disclosure

We respect your privacy. Oleolekita will not disclose your name, email address, or other personal information to third parties without your consent, except as specified in this policy.

Legal Bases. When you access or use the Services, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

1. Necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;
2. You have consented to the processing;
3. Necessary to comply with a legal or regulatory obligation, a court order, or to exercise or defend any impending or asserted legal claims;
4. Necessary for the purposes of our or a third party’s legitimate interests;
5. You have expressly made the information public; and
6. Necessary in the public interest, such as to prevent crime;

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and Improving our Services: We use your information to improve and customise our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users.

Providing Marketing Communications: We rely on our legitimate interest to send you marketing messages (where permitted independent of the consent) and for Oleolekita's advertising programs (including Oleolekita’s on-site advertising and marketing).

Keeping our Services Safe and Secure: We use your information for safety and security purposes, which can include sharing your information for such purposes. We use your information to provide and improve the Services, for billing and payments, for identification and authentication, and for general research and aggregate reporting.

Buying and Selling: As part of the buying and selling process, Oleolekita will facilitate the sharing of information between the two members involved in the transaction, such as the other Oleolekita buyers’ delivery address and payment status. This can also involve us sharing your information with some of our third party partners such as our delivery and payment partners to enable us to provide the Service to you. Such partners will process your personal information in accordance with their own privacy policies. By making a sale or a purchase on Oleolekita, you are directing us to share your information in this way. Since this is an important part of the Services we provide, we need to do this in order to perform our obligations under our Terms of Use. We expect you to respect the privacy of the member whose information you have received.

Legal and Safety: Oleolekita may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against impending or asserted legal claims, including to collect a debt, or a material violation of our policies to comply with a subpoena, court order, legal process, regulation, or other legal requirements; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our rights or property, or violations of Oleolekita's Terms of Use.

Affiliated Businesses: Oleolekita is affiliated with a variety of businesses and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may sell items or services to you through the Services or, with your consent, offer promotions (including email promotions) to you. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business in order to facilitate your transaction, and this forms part of the Services we provide in accordance with our Terms of Use.  As part of this, we may work with advertising partners such as Facebook, Instagram, Twitter, Whatsapp or Google and we may use analytics aggregated from usage information including, for example, search keywords, favourites, browsing history and purchase history.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received.  Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security.

Retention

Oleolekita will retain your information only for as long as is necessary for the purposes set out in this policy or as needed to provide the Services to you.

Email & Messages

Oleolekita may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members such as transactional messages. 

Privacy Policy Changes

We may amend or update this policy from time to time. We encourage you to check back regularly and review any updates.